How to Recover Lost Tickets

If you've lost access to your tickets, you can retrieve or reissue them through your institution's admin dashboard.

Check Your Email

1. Search your email inbox (including spam/promotions folders) for messages from your ticketing system
2. Look for emails containing ticket confirmations, order receipts, or download links
3. If you find the original email, you can access your tickets directly from the link provided

Request a Ticket Reissue

If you cannot locate your original ticket email:

1. Log in to your institution's admin dashboard
2. Navigate to the Tickets section
3. Find the relevant event and ticket order
4. Look for a "Resend Tickets" or "Reissue Tickets" option
5. Confirm the recipient email address where the tickets should be sent
6. Submit the reissue request

The system will send a new copy of your tickets to the specified email address.

If You Still Cannot Access Your Tickets

Contact your institution's ticketing administrator with:

• Your name and email address used for the ticket purchase
• The event name and date
• Your order number (if available)
• Any error messages you received when trying to access tickets

Your administrator can manually verify your purchase and reissue tickets as needed.

Prevent Future Loss

• Download and save ticket PDFs immediately after purchase
• Add ticket confirmation emails to a designated folder
• Take screenshots of digital tickets as a backup
• Store tickets in multiple secure locations