Creating a Membership Program

A membership program lets you sell a tiered booster, patron, or sponsor program where each tier bundles a number of passes per purchase along with its own perks. You build the program once in the dashboard, add tiers, set when sales open and close, then publish it for supporters to buy.

Create the program

Memberships are a kind of pass, so you start from your passes and create a new membership program. The program's title is the program name. Open the program and fill in the Program details section:

1. Enter the Program name.
2. Set the Department (for example, Athletics or Performing Arts) to categorize the program.
3. Optionally add a Subtitle and link Categories so the program is associated with the right events.

You can also turn on a custom form here if you need to collect extra information from buyers at checkout.

Add tiers

Each tier is its own purchasable level. Use Add tier, then edit the tier:

• Tier name and Price — the name and cost shown to buyers.
• Comparison — an optional strikethrough price to show value.
• Passes — how many passes each purchase of this tier issues, from 1 to 9.
• Inventory — an optional cap on how many can sell; leave it blank for unlimited.
• Tier Perks — the list of benefits shown on the tier.
• Next step confirmation instructions — title-and-description steps shown after purchase.
• Accent color and Ticket color — theme the shopping surface and the held pass face.

Reorder tiers by dragging the tier cards. Each card shows remaining inventory and any deadline.

Set availability and the sales window

In the Settings section:

1. Set Sales open — the date and time the program becomes purchasable. Before this, buyers see a "Sales open" notice and cannot buy.
2. Optionally set Sales end — after this passes, the program shows as sales closed.
3. Turn on Enable seasons to tie the program to recurring institution seasons, then pick the seasons it applies to.

You can also add program-wide Membership notes and attachments shown below all tiers.

Publish

Publishing makes the program available to buyers. Until then it stays a draft. A published program is only purchasable once the Sales open time has passed; the public status reflects whether it is not yet open, live, sales closed, or sold out. You can unpublish at any time to pull it back.

What buyers see

On the public program page, supporters read your intro and notes, then pick a tier and check out. Each purchase issues that tier's number of passes, which buyers can add to Apple or Google Wallet. If a tier hits its inventory cap it shows as sold out; if every tier is capped out, the whole program shows sold out.